Return Policy

At CardifyWorld.com, we are committed to ensuring your satisfaction with every purchase. Due to the digital nature of gift cards, we have specific guidelines for returns and refunds. Please review our policy below.

1. General Policy

Digital gift cards purchased on CardifyWorld.com are non-returnable and non-refundable once delivered. This is because digital products cannot be reclaimed after delivery.

2. Exceptions for Refunds

Refunds may be issued under the following conditions:

2.1 Non-Delivery of Gift Cards

  • If the gift card was not delivered to the recipient due to a technical error on our part, we will investigate and either resend the gift card or issue a refund.
  • Ensure that you provide the correct recipient email address during the purchase process.

2.2 Invalid or Unusable Gift Cards

  • If the gift card you purchased is invalid or cannot be redeemed, please contact us immediately.
  • We will verify the issue with the respective gift card provider and resolve it either by replacing the card or issuing a refund.

2.3 Duplicate Transactions

  • If you were charged multiple times for the same transaction, we will issue a refund for the duplicate charges after verification.

3. Conditions for Refund Requests

To process a refund or replacement request, you must:

  • Submit the request within 7 days of the purchase date.
  • Provide proof of purchase, including the order ID, email address used, and payment details.
  • Include a description of the issue and any relevant evidence, such as error messages or screenshots.

4. How to Request a Refund

If you believe you qualify for a refund or replacement, please follow these steps:

  1. Contact Us: Email us at support@cardifyworld.com or use the contact form on our website.
  2. Provide Details: Include your order ID, the issue encountered, and any supporting documents.
  3. Wait for Resolution: Our support team will review your request and respond within 3-5 business days.

5. Processing Refunds

If your refund is approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • It may take 5-10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

6. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • You changed your mind after the purchase.
  • Incorrect recipient information was provided during checkout.
  • The gift card was delivered successfully and redeemed by the recipient.

7. Contact Us

For questions about our Return Policy or assistance with your order, please reach out to us:
📧 Email: support@cardifyworld.com
📞 Phone: 08118195537
📍 Address: R 12, SOUTHERN VIEW ESTATE . OPPOSITE ORCHID HOTEL, ELEGANZA, LEKKI, LAGOS STATE, NIGERIA